Sec. 22.025. ERROR-RATE REDUCTION. (a) The commission shall: (1) set progressive goals for improving the commission's error rates in the financial assistance program under Chapter 31 and supplemental nutrition assistance program; and (2) develop a specific schedule to meet those goals. (c) As appropriate, the commission shall include in its employee evaluation process a rating system that emphasizes error-rate reduction and workload. (d) The commission shall take appropriate action if a region has a higher than average error rate and that rate is not reduced in a reasonable period.
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