There is established a comprehensive performance management system designed to: Inform employees of work expectations; Hold employees accountable for their performance, which shall include a direct relationship between the rating received pursuant to § 1-613.52 and the receipt of any periodic step increase or of any performance based increase that may be established under the compensation system authorized by subchapter XI; Objectively evaluate employees’ work performance based on criteria that have been made known to the employees; Improve employee performance through training; Recognize employee accomplishment; and Include customer satisfaction as an evaluation factor.
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