(1) If an individual uses personal identifying information of another individual, without the authorization or consent of the other individual, to apply for and receive service from a public utility and, as a result, the individual whose personal identifying information was used without authorization or consent is unable to obtain service from the public utility, the utility shall provide service to that individual if all of the following apply: (a) The individual furnishes the public utility an affidavit indicating that to the best of the individual’s knowledge his or her personal identifying information was used by another individual, without the authorization or consent of the affiant, to obtain the utility service. (b) The individual furnishes the public utility a copy of a law enforcement agency report, based on the individual’s report to the law enforcement agency of the use by another individual of his or her personal identifying information without authorization or consent to obtain utility service. (c) The individual otherwise qualifies to receive the service from the utility. (2) A public utility may contest the accuracy of an affidavit or report furnished by an individual under sub. (1) (a) or (b) by petitioning for a summary investigation under s. 196.28 (1). If a petition is filed, the commission shall conduct a summary investigation. If a hearing is held under s. 196.28 (2) and the commission determines that the conditions of sub. (1) (intro.) have not been met, the public utility is not required to provide utility service under this section to the individual.
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