West Virginia Code § 33-62-8

Sales practices
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(a) All persons offering travel insurance to residents of this state are subject to the Unfair
Trade Practices provisions of §33-11-1 et seq. of this code, except as otherwise provided in
this section. In the event of a conflict between this article and other provisions of this
chapter regarding the sale and marketing of travel insurance and travel protection plans, the
provisions of this article shall control. e
(b) Illusory Travel Insurance. ─ Offering or selling a travel insurance policy that could never
result in payment of any claims for any insured under the policy is an unfair trade practice
under §33-11-1 et seq. of this code. u
(c) Marketing.
(1) All documents provided to consumers prior to the paurchase of travel insurance,
including, but not limited to, sales materials, advertising materials, and marketing materials,
shall be consistent with all travel insurance policy dlocuments, including, but not limited to,
forms, endorsements, policies, rate filings, ansd certificates of insurance.
(2) Travel insurance policies or certificatesi that contain preexisting condition exclusions
must provide information and an opportunity to learn more about the preexisting condition
exclusions any time prior to purchase, and in the coverage's fulfillment materials.
(3) The fulfillment materials and the information described in §33-62-4(b)(1) of this code
shall be provided to a policyholder or certificate holder as soon as practicable, following the
purchase of a travel protection plan. Unless the insured has either started a covered trip or
filed a claim under the travel insurance coverage, a policyholder or certificate holder may
cancel a policy or cer tificate for a full refund of the travel protection plan price from the date
of purchase oVf a travel protection plan until at least:
(A) Fifteen days following the date of delivery of the travel protection plan's fulfillment
materials by postal mail; or
(B) Ten days following the date of delivery of the travel protection plan's fulfillment
materials by means other than postal mail. For the purposes of this section, "delivery" means
handing fulfillment materials to the policyholder or certificate holder or sending fulfillment
materials by postal mail or electronic means to the policyholder or certificate holder.
(4) The company shall disclose in the policy fulfillment and documentation whether the
travel insurance is primary or secondary to other applicable coverage.
(5) Where travel insurance is marketed directly to a consumer through an insurer's website
or by others through an aggregator site, it shall not be an unfair trade practice or other
violation of law where an accurate summary or short description of coverage is provided on
the web page, so long as the consumer has access to the full provisions of the policy through
electronic means.
(d) Opt out. ─ Unless otherwise permitted by this code or federal law, no person offering
travel insurance or travel protection plans on an individual or group basis may do so using
negative option or opt-out, which would require a consumer to take an affirmative action to
deselect coverage, such as unchecking a box on an electronic form when the consumer
purchases a trip.
(e) It shall be an unfair trade practice to market blanket travel insurance coeverage as free.
(f) Where a consumer's destination jurisdiction requires insurance coverage, it shall not be
an unfair trade practice to require that a consumer choose between the following options as
a condition of purchasing a trip or travel package: u
(1) Purchasing the coverage required by the destination jurisdiction through the travel
retailer or limited lines travel insurance producer supplying the trip or travel package; or
(2) Agreeing to obtain and provide proof of coverage that meets the destination jurisdiction's
requirements prior to departure. l

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