West Virginia Code § 33-20-9

Information to be furnished insureds; hearings and appeals of insureds
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(a) Every rating organization and every insurer which makes its own rates shall, within a
reasonable time after receiving written request therefor and upon payment of such
reasonable charge as it may make, furnish to any insured affected by a rate made by it, or to
the authorized representative of such insured, all pertinent information as to such rate.
(b) Every rating organization and every insurer which makes its own rates shall provide
within this state reasonable means whereby any person aggrieved by the application of its
rating system may be heard in person or by his authorized representative, on his written
request to review the manner in which such rating system has beuen applied in connection
with the insurance afforded him If the rating organization or insurer fails to grant or reject
such request within thirty days after it is made, the applicantt may proceed in the same
manner as if his application had been rejected. Any party affected by the action of such
rating organization or such insurer on such request may, within thirty days after written
notice of such action, appeal to the commissioner, who, after notice and hearing, may affirm
or reverse such action.

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