West Virginia Code § 33-2-17

Office of Consumer Advocacy
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(a) In addition to the authority established under the rules promulgated by the Director, the
Office of Consumer Advocacy is authorized to:
(1) Institute, intervene in, or otherwise participate in, as an advocate for the public interest
and the interests of insurance consumers, proceedings in state and federal courts, before
administrative agencies or before the Health Care Authority, concerning applications or
proceedings before the Health Care Authority or the review of any act, failure to act or order
of the Health Care Authority;
(2) At the request of one or more policyholders, or whenever the public interest is served, to
advocate the interests of those policyholders in proceedings arising out of any filing made
with the Insurance Commissioner by any insurance company or relating to any complaint
alleging an unfair or deceptive act or practice in the business of insurance;
(3) At the request of one or more third-party claimalnt who does not have legal
representation at a hearing on his or her claims, or whenever the public interest is served, to
advocate the interests of those third-party claimants in proceedings arising out of any filing
made with the Insurance Commissioner byi any insurance company or relating to any third-
party complaint alleging an unfair cglaims settlement practice;
(4) Institute, intervene in or otherwise participate in, as an advocate for the public interest
and the interests of insurance consumers, proceedings in state and federal courts, before
administrative agencies, or before the Insurance Commissioner, concerning applications or
proceedings before the Commissioner or the review of any act, failure to act or order of the
Insurance Commissioner;
(5) Review anVd compile information, data and studies of the reasonable and customary rate
schedules of health care providers and health insurers for the purposes of reviewing,
establishing, investigating, or supporting any policy regarding health care insurance rates;
(6) Exercise all the same rights and powers regarding examination and cross-examination of
witnesses, presentation of evidence, rights of appeal and other matters as any party in
interest appearing before the Insurance Commissioner or the Health Care Authority;
(7) Hire consultants, experts, lawyers, actuaries, economists, statisticians, accountants,
clerks, stenographers, support staff, assistants and other personnel necessary to carry out
the provisions of this section and sections sixteen and eighteen of this article, which
personnel shall be paid from special revenue funds appropriated for the use of the office;
(8) Contract for the services of technically qualified persons in the area of insurance matters
to assist in the preparation and presentation of matters before the courts, the Insurance
Commissioner, administrative agencies or the Health Care Authority, which persons shall be
paid from special revenue funds appropriated for the use of the office;
(9) Make recommendations to the Legislature concerning legislation to assist the Office in
the performance of its duties;
(10) Communicate and exchange data and information with other federal or state agencies,
divisions, departments or officers and with other interested parties, including, but not
limited to, health care providers, insurance companies, consumers or other interested
parties; and e
(11) Perform other duties to effect the purposes of the Office.
(b) The provisions of this section do not apply to any filing made uby an insurance company,
or act or order performed or issued by the Commissioner, or complaint filed by a
policyholder with the Commissioner prior to June 30, 1991. All proceedings and orders in
connection with these prior matters shall be governed by the law in effect at the time of the
filing, or performance or issuance of the act or order. a
(c) Nothing in this section may be construed to autlhorize the Director to participate in the
review and consideration of any rate filing masde pursuant to this chapter.

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