(1) A carrier must update its website and provider directory no later than thirty days after the addition or termination of a facility or provider. (2) A carrier must provide an enrollee with: (a) A clear description of the health plan's out-of-network health benefits; (b) The notice of consumer rights developed under RCW 48.49.060; (c) Notification that if the enrollee receives services from an out-of-network provider, facility, behavioral health emergency services provider, or ground ambulance services organization, under circumstances other than those described in RCW 48.49.020 and 48.49.200, the enrollee will have the financial responsibility applicable to services provided outside the health plan's network in excess of applicable cost-sharing amounts and that the enrollee may be responsible for any costs in excess of those allowed by the health plan; (d) Information on how to use the carrier's member transparency tools under RCW 48.43.007; (e) Upon request, information regarding whether a health care provider is in-network or out-of-network, and whether there are in-network providers available to provide emergency medicine, anesthesiology, pathology, radiology, neonatology, surgery, hospitalist, intensivist, and diagnostic services, including radiology and laboratory services at specified in-network hospitals or ambulatory surgical facilities; and (f) Upon request, an estimated range of the out-of-pocket costs for an out-of-network benefit.
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