(1) The commissioner shall: (a) Develop a process for the regular collection of information from carriers on requests for confidential communications pursuant to RCW 48.43.505 for the purposes of monitoring compliance, including monitoring: (i) The effectiveness of the process described in RCW 48.43.505 in allowing protected individuals to redirect insurance communications, the extent to which protected individuals are using the process, and whether the process is working properly; and (ii) The education and outreach activities conducted by carriers to inform enrollees about their right to confidential communications; (b) Establish a process for ensuring compliance; and (c) Develop rules necessary to implement chapter 56, Laws of 2019. (2) The commissioner shall work with stakeholders to develop and make available to the public a standardized form that a protected individual may submit to a carrier to make a confidential communications request. At minimum, this form must: (a) Inform a protected individual about the protected individual's right to confidential communications; (b) Allow a protected individual to indicate where to redirect communications, including a specified physical or email address or specified telephone number; and (c) Include a disclaimer that it may take up to three business days from the date of receipt for a carrier to process the form. [ 2019 c 56 s 4.]
‹ Prev All Washington sections Next ›
Lexace provides legal information, not legal advice, and no attorney–client relationship is created. Statute text is provided for general information and may not reflect the most recent amendments; verify against the official state code.