Utah Code § 31A-45-301

Written contracts -- Limited liability of enrollee -- Provider claim disputes --
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Leased networks.
(1) A managed care organization may not contract with a health care provider for treatment of
illness or injury unless the health care provider is licensed to perform that treatment. Every
contract between a managed care organization and a network provider shall be in writing and
shall set forth that if the managed care organization:
(a) fails to pay for health care services as set forth in the contract, the enrollee is not liable to the
health care provider for any sums owed by the managed care organization; and
(b) becomes insolvent, the rehabilitator or liquidator may require the network provider to:
(i) continue to provide health care services under the contract between the network provider
and the managed care organization until the earlier of:
(A) 90 days after the date of the filing of a petition for rehabilitation or a petition for liquidation;
or
(B) the date the term of the contract ends; and
(ii) subject to Subsection (3), reduce the fees the network provider is otherwise entitled to
receive from the managed care organization under the contract between the network
provider and the managed care organization during the time period described in Subsection
(1)(b)(i).
(2) If the conditions of Subsection (3) are met, the network provider:
(a) shall accept the reduced payment as payment in full; and
(b) as provided in Subsection (1)(a), may not collect additional amounts from the insolvent
managed care organization's enrollee, except as may be owed under Subsection (3)(b).
(3) Notwithstanding Subsection (1)(b)(ii):
(a) the rehabilitator or liquidator may not reduce a fee to less than 75% of the regular fee set forth
in the network provider contract; and
(b) the enrollee shall continue to pay the same copayments, deductibles, and other payments for
services received from the network provider that the enrollee was required to pay before the
filing of:
(i) the petition for rehabilitation; or
(ii) the petition for liquidation.

(4) A network provider may not collect or attempt to collect from the enrollee sums owed by
the managed care organization or the amount of the regular fee reduction authorized under
Subsection (1)(b)(ii) if the network provider contract:
(a) is not in writing as required in Subsection (1); or
(b) fails to contain the language required by Subsection (1).
(5)
(a) A person listed in Subsection (5)(b) may not bill or maintain any action at law against an
enrollee to collect:
(i) sums owed by the organization; or
(ii) the amount of the regular fee reduction authorized under Subsection (1)(b)(ii).
(b) Subsection (5)(a) applies to:
(i) a network provider;
(ii) an agent;
(iii) a trustee; or
(iv) an assignee of a person described in Subsections (5)(b)(i) through (iii).
(c) In any dispute involving a network provider's claim for reimbursement, the network provider's
claim shall be determined in accordance with applicable law, the network provider contract,
the enrollee contract, and the managed care organization's written payment policies in effect
at the time services were rendered.
(d) If the parties are unable to resolve their dispute, the matter shall be subject to binding
arbitration by a jointly selected arbitrator. Each party shall bear its own expense except that
the cost of the jointly selected arbitrator shall be equally shared. This Subsection (5)(d) does
not apply to the claim of a general acute hospital to the extent the claim is inconsistent with
the hospital's provider agreement.
(e) A managed care organization may not penalize a network provider solely for pursuing a
claims dispute or otherwise demanding payment for a sum believed owing.
(6) If a managed care organization permits another private entity with which the managed care
organization does not share common ownership or control to use or otherwise lease one
or more of the organization's networks that include network providers, the managed care
organization shall ensure, at a minimum, that the entity pays the network providers included
in the managed care organization's network in accordance with the same fee schedule and
general payment policies as the managed care organization would pay for those network
providers, unless payment for services is governed by a public program's fee schedule.

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