A primary ticket seller or reseller from which a consumer purchases a ticket shall guarantee a full refund, including handling fees, if: (1) the event for which the primary ticket seller or reseller sold the ticket is canceled; (2) the ticket does not grant the purchaser admission to the event; (3) the ticket is counterfeit; or (4) the ticket fails to conform to the description that the primary ticket seller or reseller advertised to the purchaser.
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