Texas Code § 706.009

VENDOR TO PROVIDE CUSTOMER SUPPORT SERVICES
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Sec. 706.009. VENDOR TO PROVIDE CUSTOMER SUPPORT SERVICES. (a) A vendor must establish and maintain customer support services as directed by the department, including a toll-free telephone service line to answer and resolve questions from persons who are denied renewal of a driver's license under this chapter.
(b) The vendor shall comply with terms, policies, and rules adopted by the department to administer this chapter.

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