Sec. 454.304. INFORMAL PROCEEDINGS. (a) The board by rule shall adopt procedures governing: (1) informal disposition of a contested case under Section 2001.056 , Government Code; and (2) informal proceedings held in compliance with Section 2001.054 , Government Code. (b) A rule adopted under this section must: (1) provide the complainant and the license holder an opportunity to be heard; and (2) require the presence of the board's legal counsel or a representative of the attorney general to advise the board or the board's employees.
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