Sec. 411.506. INFORMAL COMPLAINT RESOLUTION AND INFORMAL PROCEEDINGS. (a) The commission by rule shall establish procedures for the informal resolution of complaints filed with the department related to a violation of a law or rule governing a program or person subject to this subchapter, including procedures governing: (1) informal disposition of a contested case under Section 2001.056 ; and (2) an informal proceeding held in compliance with Section 2001.054 . (b) Any settlement agreement arising from the procedures described by Subsection (a) must be approved by the director or the director's designee.
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