Sec. 257.007. ENFORCEMENT; COMPLAINT RESOLUTION. (a) The commission shall enforce this chapter in accordance with: (1) Subchapter C , Chapter 241 , against a hospital licensed under that chapter as if the hospital violated that chapter; (2) Chapter 577 and rules adopted under Sections 577.010 and 577.013 , against a hospital licensed under Chapter 577 as if the hospital violated that chapter; and (3) rules adopted under Section 241.026 (a). (b) The commission shall establish a process to provide prompt review and timely resolution of each complaint submitted under this chapter. The commission must: (1) develop a procedure, or designate an existing procedure, through which a party may submit a written or verbal complaint; (2) establish a time to review and respond to the complaint; and (3) provide the complainant written notice of the commission's decision regarding the complaint, including: (A) the contact information of the commission employee responsible for the complaint; (B) commission actions in reviewing, evaluating, or investigating the complaint; (C) the results of the commission's review of the complaint; (D) for each reviewed complaint for which an investigation is not conducted, an explanation of the reason the commission resolved the complaint without investigation; and (E) the date the complaint is resolved. (c) All information and materials in the possession of or obtained or compiled by the commission in connection with a complaint and investigation are confidential and not subject to disclosure in accordance with: (1) Section 241.051 (d) for a complaint submitted against a hospital licensed under Chapter 241 ; or (2) Section 577.013 (e) for a complaint submitted against a hospital licensed under Chapter 577 .
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