Sec. 242.903. DUTIES OF INSTITUTION. (a) An institution shall consider the views and recommendations of the family council and make a reasonable effort to resolve the council's grievances. (b) An institution may not: (1) prohibit the formation of a family council; (2) terminate an existing family council; (3) deny a family council the opportunity to accept help from an outside person; (4) limit the rights of a resident, family member, or family council member to meet with an outside person, including: (A) an employee of the institution during nonworking hours if the employee agrees; and (B) a member of a nonprofit or government organization; (5) prevent or interfere with the family council receiving outside correspondence addressed to the council; (6) open family council mail; or (7) wilfully interfere with the formation, maintenance, or operation of a family council, including interfering by: (A) discriminating or retaliating against a family council participant; and (B) wilfully scheduling events in conflict with previously scheduled family council meetings if the institution has other scheduling options. (c) On admission of a resident, an institution shall inform the resident's family members in writing of: (1) the family members' right to form a family council; or (2) if a family council already exists, the council's: (A) meeting time, date, and location; and (B) contact person. (d) An institution shall: (1) include notice of a family council in a mailing that occurs at least semiannually; (2) permit a representative of a family council to discuss concerns with an individual conducting an inspection or survey of the facility; (3) provide a family council with adequate space on a prominent bulletin board to post notices and other information; (4) provide a designated staff person to act as liaison for a family council; and (5) respond in writing to a written request by a family council within five working days.
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