Sec. 161.039. COMPLIANCE POLICY AND INTERNAL OPERATING PROCEDURES. (a) The commission by rule shall adopt agencywide compliance policies and internal operating procedures and convey those policies and procedures to all officers and employees of the commission. (b) The commission by rule shall adopt clearly defined and uniform procedures addressing compliance with this chapter and commission rules. The compliance procedures shall include the commission's process for: (1) receiving and consistently responding to complaints from the public and officers and employees of the commission; (2) checking for previous violations whenever a complaint is filed; (3) involving a supervisor in the approval of key compliance decisions; and (4) regularly updating complainants on the status of their complaints.
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