Sec. 1151.204. DISMISSAL OF COMPLAINTS. (a) After investigation, the department may dismiss a complaint, in part or entirely, without conducting a hearing if the complaint does not credibly allege a violation of this chapter or the standards established by the commission for registrants under this chapter. (b) After investigation, the department shall dismiss a complaint, in part or entirely, without conducting a hearing if: (1) the complaint challenges: (A) the imposition of or failure to waive penalties or interest under Sections 33.01 and 33.011 , Tax Code; (B) the appraised value of a property; (C) the appraisal methodology; (D) the grant or denial of an exemption from taxation; or (E) any matter for which Title 1, Tax Code, specifies a remedy, including an action that a property owner is entitled to protest before an appraisal review board under Section 41.41 (a), Tax Code; and (2) the subject matter of the complaint has not been finally resolved in the complainant's favor by an appraisal review board, a governing body, an arbitrator, a court, or the State Office of Administrative Hearings under Section 2003.901 , Government Code. (c) This section does not apply to: (1) a matter referred to the department by the comptroller under Section 5.102 , Tax Code, or a successor statute; (2) a complaint concerning a registrant's failure to comply with the registration and certification requirements of this chapter; or (3) a complaint concerning a newly appointed chief appraiser's failure to complete the training program described by Section 1151.164 .
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