Sec. 1101.660. INFORMAL PROCEEDINGS. (a) The commission by rule shall adopt procedures governing informal disposition of a contested case. (b) Rules adopted under this section must: (1) provide the complainant and the license holder, certificate holder, or regulated entity an opportunity to be heard; and (2) require the presence of: (A) a public member of the commission for a case involving a consumer complaint; and (B) at least two staff members of the commission with experience in the regulatory area that is the subject of the proceeding.
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