Each health carrier shall maintain in a register written records to document all grievances received including the notices and claims associated with the grievances during a calendar year. A request for a first level review of a grievance involving an adverse determination shall be processed in compliance with §§ 58-17I-7 to 58-17I-11 , inclusive, and is required to be included in the register. For each grievance the register shall contain the following information: (1) A general description of the reason for the grievance; (2) The date received; (3) The date of each review or, if applicable, review meeting; (4) Resolution at each level of the grievance, if applicable; (5) Date of resolution at each level, if applicable; and (6) Name of the covered person for whom the grievance was filed. The register shall be maintained in a manner that is reasonably clear and accessible to the director. A health carrier shall retain the register compiled for a calendar year for five years.
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