When providing a service to advise, assist, or consult an individual in connection with a veterans' benefits matter, a person may not: (1) Charge: (a) An initial fee; or (b) A nonrefundable fee; (2) Guarantee, either directly or by implication: (a) A successful outcome; (b) The reception of a specific veterans' benefit; or (c) The reception of a level, percentage, or amount of a veterans' benefit; (3) Receive compensation for a service rendered in connection with a claim filed within the one-year presumptive period of release from active duty, unless the individual requesting the service signs a waiver stating that the individual: (a) Is within the one-year presumptive period of active duty release; and (b) Has chosen to deny free services available to the individual; or (4) Use: (a) International call centers or data centers for processing veterans’ personal information; or (b) A veteran’s personal log-in, username, or password information to access that veteran’s medical, financial, or government benefits information. Any compensation received for a service to advise, assist, or consult an individual in connection with a veterans' benefits matter must be contingent upon an increase in the benefit awarded to the individual and must not exceed an amount equal to five times the monthly increase in benefits awarded based on the claim. No person may receive compensation for referring an individual to another person to advise or assist the individual with any veterans’ benefits matter.
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