Every health maintenance organization shall promptly provide to its enrollees notice of any material change in the operation of the organization that will affect them directly. New enrollees shall receive at least the following information: (1) The most recent annual statement of financial condition including a balance sheet and summary of receipts and disbursements; (2) A description of the organizational structure and operation of the health maintenance organization; (3) A description of services and information as to where and how to secure them; and (4) A clear and understandable description of the health maintenance organization’s method for resolving enrollee complaints.
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