The Department of State Police shall adopt a procedure for a person to file a complaint with the department concerning the failure of a service center or manufacturers representative to comply with a requirement of ORS 813.660 to 813.680. The department shall: (1) Provide a response to the complainant no later than 14 days after the date the complaint is filed; (2) Complete an investigation of the complaint no later than 90 days after the date the complaint is filed; and (3) Provide a written report of the results of the investigation to the service center or manufacturers representative and to the complainant.
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