A family- or client-centered service system must be a system that: (1) Insures active participation of clients in service planning, decision making and service delivery; (2) Empowers direct service workers to gain access to a broad continuum of services and flexible funding to meet the needs of individuals and families served; (3) Pools funds of multiple service delivery agencies; (4) Generates policies for program planning and implementation at the community level rather than mandating policies at the state level; and (5) Supports and enhances family harmony with the goal of preserving the health and integrity of all family units.
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