A. There is hereby created within the Office of the Attorney General the Office of the State Long-Term Care Ombudsman. The Office, under the auspices and general direction of the State Long- Term Care Ombudsman, shall carry out a long-term care ombudsman program in accordance with the Older Americans Act of 1965, as amended, and in accordance with federal regulations issued pursuant to the Older Americans Act or as provided by the Long-Term Care Ombudsman Act. B. The State Long-Term Care Ombudsman shall, personally or through representatives of the Office: 1. Identify, investigate, and resolve complaints that: a. are made by, or on behalf of, residents, and b. relate to action, inaction, or decisions, of: (1) providers, or representatives of providers, of long-term care services, (2) public agencies, or (3) health and social service agencies, that may adversely affect the health, safety, welfare, or rights of the residents; 2. Provide services to assist the residents in protecting their health, safety, welfare, and rights; 3. Inform residents about means of obtaining services offered by providers or agencies; 4. Ensure that the residents have regular and timely access to the services provided through the Office; 5. Ensure that the residents and complainant receive timely responses from the Office and representatives of the Office regarding complaints; 6. Represent the interests of residents before governmental agencies and seek administrative, legal, and other remedies to protect the health, safety, welfare, and rights of the residents; 7. Provide administrative and technical assistance to area or local ombudsman entities to assist the entities in participating in the State Long-Term Care Ombudsman Program; 8. a. analyze, comment on, and monitor the development and implementation of federal, state, and local laws, rules, and other government policies and actions that pertain to the health, safety, welfare, and rights of the residents, with respect to the adequacy of long- term care facilities and services in this state, b. recommend any changes in such laws, rules, policies, and actions as the Office determines to be appropriate, and c. facilitate public comment on the laws, rules, policies, and actions; 9. a. provide for training representatives of the Office, b. promote the development of citizen organizations, to participate in the State Long-Term Care Ombudsman Program, and c. provide technical support for the development of resident and family councils to protect the well-being and rights of residents; and 10. Carry out such other activities as the Attorney General determines to be appropriate. C. 1. In carrying out the duties of the Office, the State Long-Term Care Ombudsman may designate an entity as an area or local Ombudsman entity, and may designate an employee or volunteer to represent the entity. 2. An individual so designated shall, in accordance with the policies and procedures established by the Office and the Attorney General, carry out such duties and activities as required by the State Long-Term Care Ombudsman pursuant to the authority granted by the Long-Term Care Ombudsman Act and rules promulgated by the Attorney General thereto. 3. Entities eligible to be designated as area or local Ombudsman entities, and individuals eligible to be designated as representatives of such entities, shall: a. have demonstrated capability to carry out the responsibilities of the Office, b. be free of conflicts of interest, c. in the case of the entities, be public or nonprofit private entities, and d. meet such additional requirements as the Ombudsman may specify. D. 1. In accordance with the Older Americans Act of 1965, as amended, and in accordance with federal regulations issued pursuant thereto, or as otherwise provided by the Long-Term Care Ombudsman Act, the State Long-Term Care Ombudsman and representatives of the Office shall have: a. access to long-term care facilities and residents, b. (1) access to review the medical and social records of a resident, if: (a) the representative of the Office has the permission of the resident, or the legal representative of the resident, or (b) the resident is unable to consent to the review and has no legal representative and the representative of the Office obtains the approval of the State Long-Term Care Ombudsman, or (2) access to the records as is necessary to investigate a complaint if: (a) a legal guardian of the resident refuses to give the permission, (b) a representative of the Office has reasonable cause to believe that the guardian is not acting in the best interests of the resident, and (c) the representative obtains the approval of the State Long-Term Care Ombudsman, c. access to the administrative records, policies, and documents, to which the residents have or the general public has access, of long-term care facilities, and d. access to copies of all licensing and certification records maintained by the Office of the Attorney General or any other agency of this state with respect to long-term care facilities. 2. For purposes of this subsection, the term “representative of the Office” shall not include any unpaid or volunteer state, area, or local ombudsman. Added by Laws 1989, c. 326, § 3, emerg. eff. May 26, 1989. Amended by Laws 1994, c. 89, § 1, emerg. eff. April 20, 1994; Laws 1996, c. 336, § 11, emerg. eff. June 12, 1996; Laws 2024, c. 339, § 15, eff. Nov. 1, 2024.
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