Oklahoma Code § 59-396.12f

Title 59. Professions And Occupations: Complaints - Investigation - Hearing - Emergencies -
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Orders - Appeal - Service of instruments.
A.  Complaints against any person for alleged violations of the
Funeral Services Licensing Act or of any of the rules issued
pursuant thereto shall be in writing, signed by the complainant and
filed with the executive director of the Oklahoma Funeral Board.  In
addition to the general public, any member or employee of the Board,
or the executive director of the Oklahoma Funeral Board, may sign a
complaint for any violation of which the executive director has
knowledge.  All complaints shall name the person complained of, and
shall state the time and place of the alleged violations and the
facts of which the complainant has knowledge.  Upon receiving a
complaint, the Board shall examine the complaint, and determine
whether there is a reasonable cause to believe the charges to be
true.

B.  If upon inspection, investigation or complaint, or whenever
the Board determines that there are reasonable grounds to believe
that a violation of the Funeral Services Licensing Act or of any
rule promulgated pursuant thereto has occurred, the Board shall give
written notice to the alleged violator specifying the cause of
complaint.  The notice shall require that the matters complained of
be corrected immediately or that the alleged violator appear before
the Board at a time and place specified in the notice and answer the
charges.  The notice shall be delivered to the alleged violator in
accordance with the provisions of subsection E of this section.
C.  The Board shall afford the alleged violator an opportunity
for a fair hearing in accordance with the provisions of subsection F
of this section not less than fifteen (15) days after receipt of the
notice provided for in subsection B of this section.  On the basis
of the evidence produced at the hearing, the Board shall make
findings of fact and conclusions of law and enter an order thereon.
The Board shall give written notice of the order to the alleged
violator and to any other persons who appeared at the hearing and
made written request for notice of the order.  If the hearing is
held before a hearing officer as provided for in subsection F of
this section, the hearing officer shall transmit the record of the
hearing together with recommendations for findings of fact and
conclusions of law to the Board which shall thereupon enter its
order.  The Board may enter its order on the basis of such record
or, before issuing its order, require additional hearings or further
evidence to be presented.  The order of the Board shall become final
and binding on all parties unless appealed to the district court
pursuant to Article II of the Administrative Procedures Act, within
thirty (30) days after notice has been sent to the parties.
D.  Whenever the Board finds that as a result of a violation of
the Funeral Services Licensing Act or any rule promulgated thereto
an emergency exists requiring immediate action to protect the public
health or welfare, the Board may without notice or hearing issue an
order stating the existence of an emergency and requiring that
action be taken as it deems necessary to meet the emergency.  The
order shall be effective immediately.  Any person to whom an order
is directed shall comply with the order immediately but on
application to the Board shall be afforded a hearing within ten (10)
days of receipt of the notice.  On the basis of a hearing, the Board
shall continue the order in effect, revoke it or modify it.  Any
person aggrieved by an order continued after the hearing provided
for in this subsection may appeal to the district court of the
county in which the person resides, or in which the business of the
person is located, within thirty (30) days of the Board's action.
The appeal when docketed shall have priority over all cases pending
on the docket, except criminal cases.

E.  Except as otherwise expressly provided by law, any notice,
order or other instrument issued by or pursuant to authority of the
Board may be served on any person affected thereby personally, by
publication or by mailing a copy of the notice, order or other
instrument by registered mail directed to the person affected at his
last-known post office address as shown by the files or records of
the Board.  Proof of service shall be made as in the case of service
of a summons or by publication in a civil action or may be made by
the affidavit of the person who did the mailing.  Proof of service
shall be filed in the office of the Board.
Every certificate or affidavit of service made and filed as
provided for in this subsection shall be prima facie evidence of the
facts therein stated.  A certified copy thereof shall have like
force and effect.
F.  The hearings authorized by this section may be conducted by
the Board.  The Board may designate hearing officers who shall have
the power and authority to conduct hearings in the name of the Board
at any time and place.  The hearings shall be conducted in
conformity with and records made thereof pursuant to Article II of
the Administrative Procedures Act.
G.  All records on complaints filed against any licensee
pursuant to the Funeral Services Licensing Act shall be exempt from
the Oklahoma Open Records Act unless the Board gave written notice
of the complaint pursuant to subsection B of this section.

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