§ 790. Definitions. As used in this article:\n 1. The term "call center" means a facility or other operation in which\nemployees receive phone calls or other communications, including\nelectronic communications for the purpose of providing customer\nassistance or for related services supportive of business processes.\n 2. The term "call center contract" means a contract with a\ngovernmental body, or a subcontract with an entity that has a contract\nwith a governmental body, pursuant to which the contractor furnishes\ncall center services for the benefit of the governmental body.\n 3. The term "governmental body" means the state of New York and any\npublic authority or public benefit corporation in the state of New York.\n 4. The term "call center employee" means any person employed to\nperform call center services who has been regularly assigned to such\nwork for a call center contractor on a full or part-time basis for at\nleast ninety days, except for (a) persons whose work for a call center\nis managerial or supervisory; and (b) persons regularly scheduled to\nwork fewer than four hours per week for the call center.\n 5. The term "entity" means a person, partnership, proprietorship,\nassociation, limited liability company, trust, corporation, firm, joint\nventure or enterprise of any kind.\n 6. The term "call center contractor" means an entity (a) that is a\nparty to a call center contract, and (b) provides call center services\nfor the benefit of a governmental body, and (c) employs call center\nemployees or engages a subcontractor or other entity to perform such\ncall center services and that entity employs call center employees.\n 7. The term "terminating call center contractor" means an entity that\nhas provided services as a call center contractor pursuant to a call\ncenter contract which is being terminated.\n 8. The term "former call center contractor" means an entity that\nprovided services as a call center contractor pursuant to a call center\ncontract which has been terminated, and after termination of that\ncontractor, a successor call center contractor has performed some or all\nof the same services pursuant to a call center contract.\n 9. The term "successor call center contractor" means an entity that,\npursuant to a call center service contract, succeeds to the performance\nof call center services previously performed by a terminating call\ncenter contractor.\n
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