A. The superintendent shall adopt and promulgate rules to provide for a uniform and efficient provider credentialing process. The superintendent shall approve no more than two forms of application to be used for the credentialing of providers. B. A health care plan shall not require a provider to submit information not required by a credentialing application established pursuant to Subsection A of this section. C. The provisions of this section apply equally to initial credentialing applications and applications for recredentialing. D. The rules that the superintendent adopts and promulgates shall require primary credential verification no more frequently than every three years and allow provisional credentialing for a period of one year. E. Nothing in this section shall be construed to require a health care plan to credential or provisionally credential a provider. F. The rules that the superintendent adopts and promulgates shall establish that a health care plan or a health care plan's agent shall: (1) assess and verify the qualifications of a provider applying to become a participating provider within thirty calendar days of receipt of a complete credentialing application and issue a decision in writing to the applicant approving or denying the credentialing application; (2) be permitted to extend the credentialing period to assess and issue a determination by an additional fifteen calendar days if, upon review of a complete application, it is determined that the circumstance presented, including an admission of sanctions by the state licensing board, investigation or felony conviction, revocation of clinical privileges or denial of insurance coverage, requires additional consideration; (3) within ten working days after receipt of a credentialing application, send a written notification, via United States certified mail, to the applicant requesting any information or supporting documentation that the insurer requires to approve or deny the credentialing application. The notice to the applicant shall include a complete and detailed description of all of the information or supporting documentation required and the name, address and telephone number of a person who serves as the applicant's point of contact for completing the credentialing application process. Any information required pursuant to this section shall be reasonably related to the information in the application; and (4) no later than thirty calendar days as described in Paragraph (1) of this subsection or an additional fifteen days as described in Paragraph (2) of this subsection, load into the health care plan's provider payment system all provider information, including all information needed to correctly reimburse a newly approved provider according to the provider's contract. The health care plan or health care plan's agent shall add the approved provider's data to the provider directory upon loading the provider's information into the health care plan's provider payment system. G. A health care plan shall reimburse a provider for covered health care services for any claims from the provider that the insurer receives with a date of service more than thirty calendar days after the date on which the health care plan received a complete credentialing application for that provider if: (1) the provider: (a) has submitted a complete credentialing application and any supporting documentation that the health care plan has requested in writing within the time frame established in Paragraph (3) of Subsection F of this section; (b) has no past or current license sanctions or limitations, as reported by the New Mexico medical board or another pertinent licensing and regulatory agency, or by a similar out-of-state licensing and regulatory entity for a provider licensed in another state; and (c) has professional liability insurance or is covered under the Medical Malpractice Act; and (2) the health care plan: (a) has approved, or has failed to approve or deny, the applicant's complete credentialing application within the time frame established pursuant to Paragraph (1) or (2) of Subsection F of this section; or (b) fails to load the approved applicant's information into the health care plan's provider payment system in accordance with Paragraph (4) of Subsection F of this section. H. A provider who was not, at the time services were rendered, employed by a practice or group that has contracted with the health care plan to provide services at specified rates of reimbursement shall be paid by the health care plan in accordance with the health care plan's standard reimbursement rate. I. A provider who was, at the time services were rendered, employed by a practice or group that has contracted with the health care plan to provide services at specified rates of reimbursement shall be paid by the health care plan in accordance with the terms of that contract. J. The superintendent shall adopt and promulgate rules to provide for the resolution of disputes relating to reimbursement and credentialing arising in cases where credentialing is delayed beyond thirty days after application. K. A health care plan shall reimburse a provider pursuant to Subsections G, H and I of this section until the earlier of the following occurs: (1) the insurer's approval or denial of the provider's complete credentialing application; or (2) the passage of three years from the date the health care plan received the provider's complete credentialing application. History: Laws 2015, ch. 111, § 6; 2016, ch. 20, § 5; 2023, ch. 175, § 4. The 2023 amendment, effective June 16, 2023, required the superintendent of insurance to promulgate rules establishing a time frame for insurers to load information on approved providers into their provider payment systems, and required insurers to reimburse approved providers if the insurers fail to load that information within the established period; in Subsection F, Paragraph F(1), after "provider within", deleted "forty-five" and added "thirty"; added a new Paragraph F(2) and redesignated former Paragraph F(2) as Paragraph F(3); and added Paragraph F(4); in Subsection G, in the introductory clause, after "more than", deleted "forty-five" and added "thirty"; in Subparagraph G(1)(a), after "Paragraph", deleted "(2)" and added "(3)"; deleted former Paragraph G(2) and added a new Paragraph G(2); and redesignated former Paragraphs G(3) and G(4) as Subparagraphs G(1)(b) and G(1)(c), respectively; and in Subsection J, after "delayed beyond", deleted "forty-five" and added "thirty". The 2016 amendment, effective May 18, 2016, amended credentialing requirements for health care providers; in Subsection A, in the second sentence, after "The", deleted "rules shall establish a single credentialing application form" and added "superintendent shall approve no more than two forms of application to be used"; in Subsection B, after "not required by", deleted "the uniform" and added "a"; in Subsection C, after "equally to", added "initial"; in Subsection D, after "promulgates", deleted "pursuant to Subsection A of this section", and after "every three years", added "and allow provisional credentialing for a period of one year"; added a new Subsection E and redesignated Subsections E and F as Subsections F and G, respectively; in Subsection F, in the introductory sentence, after "promulgates", deleted "pursuant to Subsection A of this section"; in Subsection G, deleted "Except as provided pursuant to Subsection G of this section", in the introductory sentence, after "health care services", deleted "in accordance with the carrier's standard reimbursement rate", and after "date on which the", deleted "insurer" and added "health care plan", in Paragraph (1), after "documentation that the", deleted "insurer" and added "health care plan", and after "Subsection", deleted "E" and added "F", in Paragraph (2), after the first occurrence of "the", deleted "insurer" and added "health care plan", after the first occurrence of "has", added "approved, or has", and after "Subsection", deleted "E" and added "F"; added a new Subsection H and redesignated former Subsections G, H and I as Subsections I, J and K, respectively; in Subsection I, deleted "In cases where", after "A provider", deleted "is joining an existing" and added "who was, at the time services were rendered, employed by a", and after "has contracted", deleted "reimbursement rates with a health care plan, the insurer shall pay the provider" and added "with the health care plan to provide services at specified rates of reimbursement shall be paid by the health care plan"; and in Subsection K, in the introductory sentence, after "pursuant", deleted " to the circumstances set forth in Subsection F" and added "Subsections G, H and I", and in Paragraph (2), after "the date the", deleted "carrier" and added "health care plan". Applicability. — Laws 2016, ch. 20, § 7B provided that the provisions of Laws 2016, ch. 20, §§ 2 through 5 apply to applications for provider credentialing made on or after January 1, 2017.
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