1. Upon the filing with the Commissioner of a verified complaint against any collection agency or compliance manager, the Commissioner shall investigate the alleged violation of the provisions of this chapter. 2. If the Commissioner determines that the complaint warrants further action, the Commissioner shall send a copy of the complaint and notice of the date set for an informal hearing to the accused and the Attorney General. 3. The Commissioner may require the accused collection agency or compliance manager to file a verified answer to the complaint within 10 days after service unless, for good cause shown, the Commissioner extends the time for a period not to exceed 60 days. 4. If at the hearing the complaint is not explained to the satisfaction of the Commissioner, the Commissioner may take such action against the accused as may be authorized by the provisions of this chapter.
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