1. A collection agent working from a remote location shall comply with any applicable federal and state laws, including, without limitation, the provisions of this chapter, including, without limitation, NRS 649.335 , and the Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq. 2. A collection agency shall: (a) Record calls performed by a collection agent conducting collection activities from a remote location and maintain such recordings for at least 3 years; and (b) Monitor calls performed by a collection agent conducting collection activities from a remote location in real time on a regular basis. 3. A collection agency or collection agent shall not: (a) Represent to any person that the collection agent is working independently of the collection agency; (b) Use the remote location from which a collection agent is working and any related address, telephone number or facsimile number in advertising for the collection agency; (c) Require or invite a debtor to come to a remote location from which a collection agent is working for the purpose of collection activities; or (d) Hold out a remote location from which a collection agent is working in such a manner that a debtor is likely to believe that the remote location is the principal place of business or a branch office of the collection agency, including, without limitation, by receiving mail at the remote location, storing records at the remote location or stating to a debtor or customer that the collection agent is working from the remote location. 4. A collection agency shall: (a) Maintain a record of collection agents who are authorized to work from a remote location which must include, for each such collection agent: (1) The name, telephone number and electronic mail address of the collection agent; and (2) The address of the remote location; (b) Maintain a record of equipment supplied to collection agents for use at a remote location; (c) Review its policies and procedures governing remote work for compliance with NRS 649.310 to 649.313 , inclusive, at least annually and upon request of the Commissioner; and (d) Establish a procedure to ensure that a collection agent working from a remote location does so without acting in any illegal, unethical or unsafe manner.
‹ Prev All Nevada sections Next ›
Lexace provides legal information, not legal advice, and no attorney–client relationship is created. Statute text is provided for general information and may not reflect the most recent amendments; verify against the official state code.