A provider shall not: 1. Make a statement or representation regarding the provision of a telecommunication service, including, without limitation, a statement regarding the rates, terms or conditions of a telecommunication service, that: (a) Is false, misleading or deceptive; or (b) Fails to include material information which makes the statement or representation false, misleading or deceptive. 2. Misrepresent his or her identity. 3. Falsely state to a person that the person has subscribed or authorized a subscription to or has received a telecommunication service. 4. Omit, when explaining the terms and conditions of a subscription to a telecommunication service, a material fact concerning the subscription. 5. Fail to provide a customer with timely written notice containing: (a) A clear and detailed description relating directly to the services for which the customer is being billed and the amount the customer is being charged for each service; (b) All terms and conditions relating directly to the services provided; and (c) The name, address and telephone number of the provider. 6. Fail to honor, within a reasonable period, a request of a customer to cancel a telecommunication service pursuant to the terms and conditions for the service. 7. Bill a customer for a telecommunication service after the customer has cancelled the telecommunication service pursuant to the terms and conditions of the service. 8. Bill a customer for services that the provider knows the customer has not authorized, unless the service is required to be provided by law. The failure of a customer to refuse a proposal from a provider does not constitute specific authorization. 9. Change a customers subscription to a local exchange carrier or an interexchange carrier unless: (a) The customer has authorized the change within the 30 days immediately preceding the date of the change; and (b) The provider complies with the provisions of 47 U.S.C. 258, as amended, and the verification procedures set forth in 47 C.F.R. part 64, subpart K, as amended. 10. Fail to provide to a customer who has authorized the provider to change his or her subscription to a local exchange carrier or an interexchange carrier a written confirmation of the change within 30 days after the date of the change. 11. Propose or enter into a contract with a person that purports to: (a) Waive the protection afforded to the person by any provision of this section; or (b) Authorize the provider or an agent, employee, independent contractor or representative of the provider to violate any provision of this section.
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