1. No person, state or local government or agency may represent that it provides hospice care unless the program of care, either directly or indirectly: (a) Has a medical director whose responsibilities are appropriate to the needs of the program and who: (1) Is a physician, currently licensed to practice; (2) On the basis of training, experience and interest, is knowledgeable about the psychosocial and medical aspects of hospice; and (3) Acts as a medical resource to the interdisciplinary team which provides the hospice care; (b) Is provided to the patient, as needed, in the patients home, at a residential facility and at a medical facility, at any time of the day or night; (c) Includes medical, nursing, psychological and pastoral care and social services at the level required by the patients condition; (d) Provides supportive services for the patients immediate family and other persons with significant personal ties to the patient, whether or not related by blood, including: (1) Care for the patient which provides a respite from the stresses and responsibilities that result from the daily care of the patient; and (2) Emotional support and other care after the patient dies; and (e) Includes the services of trained volunteers. 2. A program of hospice care shall: (a) Obtain the informed, written consent of the patient or his or her representative for all treatment and all decisions concerning the care of the patient; (b) Maintain each document upon which written consent is provided pursuant to paragraph (a) for at least 5 years after the patient ceases receiving care from the program; (c) Timely notify the patient or his or her representative if the program of hospice care has initiated filing claims for benefits on behalf of the patient; (d) Provide a written notice to the patient or his or her representative that contains the contact information for the program of hospice care and the hours during which the program can be reached through the contact information provided; (e) If the program of hospice care plans to cease operations or terminate the care of a patient, provide written notice of that fact to the patient or his or her representative not less than 7 days before ceasing operations or terminating the care of the patient, as applicable; and (f) Provide to the patient or his or her representative upon the admission of the patient a written notice that: (1) States that the patient has the right to file a complaint against the program with the Division at any time; (2) Describes the process through which a complaint may be made with the Division; and (3) Contains the address of the Internet website and telephone number of the Division.
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