1. In a county whose population is less than 100,000, a volunteer emergency medical dispatcher is immune from civil liability for damages sustained as a result of any act or omission by the dispatcher in the use of a medical priority dispatch system, if: (a) The dispatcher has, in good faith, followed the protocols of such a system to establish the priority of calls for medical help or to provide preliminary instructions to a person calling for such help; (b) The protocols for the system have been approved by the medical director of the local emergency medical service; and (c) The act or omission of the dispatcher does not amount to gross negligence or willful misconduct. 2. In a county whose population is less than 100,000, a volunteer medical director of a public or private agency, including a health facility, which employs an emergency medical dispatcher is immune from civil liability for damages sustained as a result of any act or omission by the agency if: (a) The agency uses a medical priority dispatch system; (b) The agency maintains a quality assurance program for that system; and (c) The act or omission of the agency does not amount to gross negligence or willful misconduct. 3. As used in this section: (a) Emergency medical dispatcher has the meaning ascribed to it in NRS 450B.063 . (b) Health facility has the meaning ascribed to it in NRS 439A.015 .
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