Nevada Code § 394.520

Complaint of violation: Procedure; hearing; remedies
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1. Until 1 year after the last date of
attendance or date on which the damage occurred, whichever is later, a person
claiming damage as a result of any act by a postsecondary educational
institution or its agent, or both, that is a violation of NRS 394.383 to 394.560 , inclusive, or regulations adopted
pursuant thereto, may file with the Administrator a verified complaint against
the institution, its agent, or both. The complaint must set forth the alleged
violation and contain other information as required by regulations of the
Commission. A complaint may also be filed by a Commissioner or the Attorney General
or initiated by the Administrator.
2. The Administrator shall investigate any
verified complaint and may, at his or her discretion, attempt to effectuate a
settlement by arbitration, mediation or negotiation. The Administrator may also
consult with the applicable accrediting body to resolve the complaint. If a
settlement cannot be reached, the Administrator shall render a decision and
notify each party of the decision and the reasons for it by certified mail to
his or her last known address. Either party may request a hearing before the
Commission by notifying the Administrator by certified mail within 15 days
after the decision was mailed to the party. The hearing must be held at the
next meeting of the Commission in the geographical area convenient to the
parties. If a hearing is not requested, the decision of the Administrator is
final.
3. If, after consideration of all the
evidence presented at a hearing, the Commission finds that a postsecondary
educational institution or its agent, or both, are guilty of the violation
alleged in the complaint, it shall issue and the Administrator shall serve upon
the institution or agent, or both, an order to cease and desist from the
violation. If the Commission finds the institution has substantially failed to
furnish the instruction or services agreed upon in the agreement to enroll, it
shall order the institution to make full restitution to the student of all
money paid pursuant to the agreement. If the Commission finds that the
institution has substantially furnished the instruction or services agreed upon
in the agreement to enroll, but that conditions in the school were sufficiently
substandard that it was not reasonable to expect the student to complete the
instruction, the Commission shall order the institution to make restitution to
the student of one-half the money paid pursuant to the agreement. The
Commission may also, as appropriate, based on the Administrators investigation
and the evidence adduced at the hearing, or either of them, institute proceedings
to revoke an institutions license or recommend that the Administrator
institute proceedings to revoke an agents permit.

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