The support center must: 1. Be capable of receiving reports made through the SafeVoice Program and notification provided through the Handle with Care Program; 2. Be available to receive reports and notifications and staffed with trained personnel 24 hours a day, 7 days a week, including holidays and other days when school is not in session; 3. Establish a process for handling a report or notification if personnel at the support center are unable to determine the location of the school or the person about whom the report or notification is made, or if the report or notification concerns a private school or an entity other than a school; 4. Train personnel at the support center who are involved in responding to reports and notifications to follow up on each report or notification by gathering information necessary to determine the validity of the report or notification and the severity of any threat; 5. Use a software system that is resistant to hacking and copying of information to protect the anonymity of persons who submit reports and notifications; 6. Develop and implement a standardized procedure for tracking the outcome of reports and notifications; 7. Compile statistics to determine: (a) The most frequent days of the week on which reports and notifications are made; (b) The most frequent times of the day for making reports and providing notifications; (c) The types of dangerous, violent or unlawful activity that are reported and the frequency of reports of each type of dangerous, violent or unlawful activity; (d) The frequency with which reports are submitted using the hotline, Internet website, mobile telephone application and text messaging application, respectively; and (e) The outcome of reports and notifications; 8. Submit to the Director a quarterly report that contains the information compiled pursuant to subsection 7 and any other information necessary for the Director to evaluate the Programs or that is requested by the Director; and 9. Provide each report received through the SafeVoice Program to the appropriate law enforcement agency.
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