1. The Attorney General may establish a program for mediating complaints from an offender concerning: (a) An administrative act which is alleged to be contrary to law or a policy of the Department; or (b) Significant issues relating to the health or safety of offenders and other matters for which there is no effective administrative remedy. 2. If the Attorney General establishes a program for mediating complaints pursuant to subsection 1, the Attorney General shall: (a) By regulation, establish procedures for mediating complaints by offenders; and (b) Prepare and submit to the Board an annual report on: (1) The complaints mediated through the program; (2) The total dollar amount of claims asserted in complaints mediated through the program; (3) The number of complaints that were resolved through the program; (4) The cost in dollars paid to offenders to resolve complaints through the program; and (5) The savings in dollars between the dollar amount of claims asserted in complaints and the cost in dollars paid to offenders to resolve those complaints. 3. As used in this section, administrative act includes an action, omission, decision, recommendation, practice or other procedure of the Department.
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