33-18-1001 . Complaint handling -- marketing -- performance -- record. (1) An insurer shall maintain a complete record of all complaints it has received since the date of its last examination under 33-1-401 . This record must indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of the complaints, and the time it took to process each complaint. (2) An insurer or a health insurance lead generator shall maintain its books, records, documents, and other business records in an order that ensures data regarding complaints, claims, rating, underwriting, and marketing materials are accessible and retrievable for examination by the commissioner. The data must be maintained for at least 5 years. (3) For the purposes of this section, "complaint" means any written communication primarily expressing a grievance.
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