33-17-1503 . Training of customer service representative. (1) A rental vehicle entity shall provide a training program for each customer service representative prior to allowing that customer service representative to present rental vehicle insurance information to renters. (2) The rental vehicle entity shall present the training program to the commissioner for approval. (3) The training may be in an electronic or video format and must cover the following areas: (a) rental vehicle insurance; (b) specific instruction that information may not be presented either by statement or conduct, express or implied, that would lead the renter to believe: (i) that the purchase of rental vehicle insurance is required to rent a vehicle; (ii) that the renter does not have a personal automobile insurance policy in place that provides coverage; or (iii) that the customer service representative is qualified to evaluate the adequacy of the renter's existing insurance coverage. (4) The training and education program must be submitted for review and approval pursuant to 33-17-1204 and 33-17-1205 .
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