(a) There is a Maryland Digital Service Unit in the Office. (b) The Service shall collaborate with units of State government to support improved service delivery to State residents and agency staff to implement: (1) user-centered design; (2) software development; and (3) project management best practices. (c) The Service is responsible for: (1) assisting units of State government to prioritize the development and procurement of user-friendly, accessible, and multilingual digital platforms to ensure that all State residents, including those with disabilities, can easily access and use government services and information; (2) working collaboratively with units of State government to: (i) consolidate and streamline State websites and digital applications to reduce redundancy, complexity, and maintenance costs; and (ii) prioritize projects that are financially efficient and drive positive outcomes for State residents; and (3) overseeing the implementation of user-centered design principles, accessibility standards, and best practices across units of State government. (d) Units of State government shall collaborate with the Service to ensure that the alignment and funding of a digital initiative is consistent with: (1) the overall goals and priorities of the State; and (2) the Statewide Information Technology Master Plan.
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