Maryland Code § PU-8-409

Section PU-8-409
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(a) A telephone company or reseller may not fail or neglect to comply with
this subtitle or with a regulation adopted under this subtitle.
(b) For the purpose of enforcing the provisions of this subtitle, the
Commission may:
(1) exercise any of the powers conferred under this division against a
telephone company or reseller; and

(2) in the case of a complaint filed against a telephone company or
reseller, order the telephone company or reseller to make reparations to the
complaining party in accordance with § 8-405 of this subtitle.
(c) In addition to any other available penalty, the Commission may assess
directly, after an opportunity for hearing, an administrative penalty on a telephone
company or reseller that violates the provisions of this subtitle, or a regulation
adopted under this subtitle, or federal law or regulation on unauthorized changes to
a customer's telephone company, reseller, or telecommunications service options, or
to the person who bills the customer or the customer's billing arrangement.
(d) The administrative penalty assessed under this section may not exceed
$1,000 for each violation associated with a specific access line in the State.
(e) In assessing an administrative penalty under this section, the
Commission shall consider:
(1) the nature, circumstances, extent, gravity, and number of
violations;
(2) the degree of culpability of the violator;
(3) prior offenses and repeated violations of the violator; and
(4) any other matter that the Commission considers appropriate and
relevant.
(f) An administrative penalty collected under this section shall be paid into
the General Fund of the State.

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