(a) The Board shall submit an annual report to the Governor, the Secretary, and, subject to § 2-1257 of the State Government Article, the Legislative Policy Committee, the Senate Education, Health, and Environmental Affairs Committee, and the House Health and Government Operations Committee. (b) The report submitted under subsection (a) of this section shall provide the following information: (1) for each county: (i) the type of 9-1-1 system currently operating in the county; (ii) the total State 9-1-1 fee and county 9-1-1 fee charged; (iii) the funding formula in effect; (iv) any statutory or regulatory violation by the county and the response of the Board; and (v) any efforts to establish an enhanced 9-1-1 system in the county; (2) any suggested changes to this subtitle; and (3) for the annual reports submitted in 2023 through 2028: (i) an update on the progress of each county in transitioning to next generation 9-1-1 technology, including compliance with cybersecurity standards and meeting goals of interoperability and geographic information system mapping integration; (ii) the following personnel information for each county public safety answering point: 1. staffing and vacancy levels; 2. a summary of the county's efforts to find, hire, and retain qualified personnel; 3. an update on training of public safety answering point personnel under § 1-306 of this subtitle; and 4. incidence of workers' compensation claims by public safety answering point personnel; (iii) an update on audits conducted by the Comptroller of fee collection and remittances, including whether fees collected are sufficient to cover each county's operational costs for the 9-1-1 system and any measures recommended or implemented to address cost shortages; (iv) annual incidents of unnecessary requests for emergency services made to 9-1-1 for the purpose of dispatching an unneeded emergency response and any resulting bodily harm or death; (v) incidence and interval data relating to 9-1-1 outages or the absence of 9-1-1 specialists to receive requests for emergency services; and (vi) an update on integration of the 9-1-1 system with 9-8-8 and 2-1-1 and the impact on 9-1-1 operations and capacity. (c) The Maryland Department of Emergency Management shall summarize and analyze the information provided under subsection (b)(3) of this section and, subject to § 2-1257 of the State Government Article, submit to the Senate Finance Committee and the House Health and Government Operations Committee: (1) the summary and analysis; (2) any associated recommendations to address issues raised by the analysis; and (3) a description of any measures implemented by the Department to address issues raised by the analysis.
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