Any person may file a written complaint with the commission requesting that the commission determine compliance by a public utility with the provisions of section 476.78, 476.79, or 476.80, or any validly adopted rules to implement these sections. Upon the filingof a complaint, the commission may promptly initiate a formal complaint proceeding and give notice of the proceeding and the opportunity for hearing. The formal complaint proceeding may be initiated at any time by the commission on its own motion. The commission shall render a decision in the proceeding within ninety days after the date the written complaint was filed, unless additional time isrequested by the complainant.
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