Sec. 14. (a) A covered individual who files an external grievance under this chapter: (1) shall not be subject to retaliation for exercising the covered individual's right to an external grievance under this chapter; (2) shall be permitted to utilize the assistance of other individuals, including health care providers, attorneys, friends, and family members throughout the review process; (3) shall be permitted to submit additional information relating to the proposed service throughout the review process; and (4) shall cooperate with the independent review organization by: (A) providing any requested medical information; or (B) authorizing the release of necessary medical information. (b) An insurer shall cooperate with an independent review organization selected under section 13(b) of this chapter by promptly providing any information requested by the independent review organization.
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