Indiana Code § 27-4-1-19

Annual report of consumer complaints
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Sec. 19. (a) The commissioner shall, on an annual basis and in a manner determined by the commissioner, publish figures and produce a report containing the following information: (1) The ratio of valid consumer complaints lodged against each company weighted by the direct premiums earned in Indiana by each company. (2) A separate listing of any company determined by the commissioner to have committed a practice that is designated an unfair claim settlement practice under section 4.5 of this chapter if the practice is committed flagrantly and in conscious disregard of section 4.5 of this chapter or if the practice is committed with a frequency that indicates a general business practice. (3) Any enforcement action taken by the commissioner as a result of a practice described in subdivision (2).       (b) The commissioner shall provide a copy of the report required under subsection (a) to the house of representatives and senate committees of the general assembly that are assigned responsibility for insurance issues.   IC 27-4-1.5 Chapter 1.5. Auto Repair Claims Settlement               27-4-1.5-0.1 Application of chapter             27-4-1.5-1 "Body part" defined             27-4-1.5-2 "Body shop" defined             27-4-1.5-3 "Insured" defined             27-4-1.5-4 "Insurer" defined             27-4-1.5-5 "Motor vehicle" defined             27-4-1.5-6 "New body part" defined             27-4-1.5-7 "Used body part" defined             27-4-1.5-8 Insurer notice to insured; body parts to be used in repair             27-4-1.5-9 Failure to give insured notice; unfair claim settlement practice             27-4-1.5-10 Failure to permit selection of body parts by insured; unfair claim settlement practice             27-4-1.5-11 Direction by insurer to use different body parts from those directed by insured; unfair claims settlement practice             27-4-1.5-12 Refusal to direct use of or pay for body parts directed by insured; unfair claim settlement practice             27-4-1.5-13 Insurer duties performed by agent or body shop

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