Sec. 4. The commissioner shall, in consultation with the secretary, do the following to implement this chapter: (1) Develop a policy concerning conflicts of interest affecting navigators and application organizations, including conflicts of interest involving financial and nonfinancial considerations. (2) Develop a consumer complaint procedure and applicable forms for filing a complaint. (3) Define a reasonable period for the duration of navigator certification, after which the navigator must pay a renewal fee, complete continuing education, and reapply for certification. (4) Define a reasonable period for the duration of application organization registration, after which the application organization must pay a renewal fee and reapply for registration. (5) Develop a policy, procedure, and form for use by an application organization to attest to the commissioner that a navigator who provides the navigator's services on behalf of the application organization meets the requirements of section 3 of this chapter.
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