Sec. 5. (a) An enrollee or a subscriber may file a grievance orally or in writing. (b) A health maintenance organization shall make available to enrollees and subscribers a toll free telephone number through which grievances may be filed. The toll free number must: (1) be staffed by a qualified representative of the health maintenance organization; (2) be available for at least forty (40) normal business hours per week; and (3) accept grievances in the languages of the major population groups served. (c) A grievance is considered to be filed on the first date it is received, either by telephone or in writing.
‹ Prev All Indiana sections Next ›
Lexace provides legal information, not legal advice, and no attorney–client relationship is created. Statute text is provided for general information and may not reflect the most recent amendments; verify against the official state code.