Sec. 5. (a) The ombudsman may receive a complaint from the division of mental health and addiction's toll free number ( IC 12-21-5-1.5 ) or any source concerning an action by an agency, a facility, or a program. After completing a review, the ombudsman shall inform the complainant and the agency, facility, or program that the review has been completed. (b) If, after: (1) reviewing a complaint; (2) considering the response of an agency, a facility, or a program; and (3) considering any other pertinent material; the mental health ombudsman determines that the complaint has merit, the ombudsman may make recommendations to that agency, facility, or program. (c) At the ombudsman's request, the agency, facility, or program shall, within a reasonable time, inform the ombudsman about the action taken on the ombudsman's recommendation under subsection (b) or the reasons for not complying with the ombudsman's recommendation.
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