Illinois Code § 810 ILCS 5/8-508

Duty of securities intermediary to
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change entitlement holder's position to other form of
security holding. A securities intermediary shall act at the direction
of an entitlement holder to change a security entitlement into another
available form of holding for which the entitlement holder is eligible, or to
cause the financial asset to be transferred to a securities account of the
entitlement holder with another securities intermediary. A securities
intermediary satisfies the duty if:

 
 
(1) the securities intermediary acts as agreed upon 
 
by the entitlement holder and the securities intermediary; or

 
 
(2) in the absence of agreement, the securities 
 
intermediary exercises due care in accordance with reasonable commercial standards to follow the direction of the entitlement holder.

by the entitlement holder and the securities intermediary; or
intermediary exercises due care in accordance with reasonable commercial standards to follow the direction of the entitlement holder.

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