Sec. 351A-9.3. Claim denial; explanation. If a claim under a long-term care insurance contract is denied, the issuer, within 60 days after receipt of a written request by a policyholder or certificate holder or a policyholder's or certificate holder's representative shall: (1) provide a written explanation of the reasons for the denial; and (2) make available all information directly related to the denial. the denial; and to the denial.
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