The Committee shall carry out the following responsibilities: (1) analyze the laws and regulations that establish the respective agency hotlines; (2) evaluate the respective agency phone systems to determine necessary technology changes for a centralized hotline; (3) gather information on the volume of calls received by each agency; (4) determine the exact process by which a call is screened to ascertain where it should be directed; and (5) establish the manner in which the confidentiality of all complainant identities will be protected for purposes of any dissemination of records or other information outside agency personnel. the respective agency hotlines; determine necessary technology changes for a centralized hotline; received by each agency; screened to ascertain where it should be directed; and of all complainant identities will be protected for purposes of any dissemination of records or other information outside agency personnel.
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