Illinois Code § 20 ILCS 1335/30

2-1-1 services.
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Only a service provider approved by the lead entity may provide 2-1-1 services. The lead entity shall approve 2-1-1 service providers, after considering all of the following, and such approval shall be contingent upon 2-1-1 service providers continuing to meet minimum qualifications as determined by the lead entity:
 
 
(1) the ability of the proposed 2-1-1 service 
 
provider to meet the prevailing national 2-1-1 standards and receive and retain accreditation; 
 
 
(2) the financial stability and health of the 
 
proposed 2-1-1 service provider;
 
 
(3) the community support for the proposed 2-1-1 
 
service provider;
 
 
(4) the relationships with other information and 
 
referral services; and
 
 
(5) any other criteria as the lead entity deems 
 
appropriate. 
 
The lead entity may remove an approved 2-1-1 service provider for failure to meet minimum qualifications, or for failure to perform activities required in this Act or its contract with the lead entity. 

provider to meet the prevailing national 2-1-1 standards and receive and retain accreditation;
proposed 2-1-1 service provider;
service provider;
referral services; and
appropriate.

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